GE6757 Total Quality Management Previous Year Question Paper

GE6757 Total Quality Management Previous Year Question Paper


OBJECTIVES

To facilitate the understanding of Quality Management principles and process.

UNIT I INTRODUCTION

Introduction – Need for quality – Evolution of quality – Definitions of quality – Dimensions of product and service quality – Basic concepts of TQM – TQM Framework – Contributions of Deming, Juran and Crosby – Barriers to TQM – Quality statements – Customer focus – Customer orientation, Customer satisfaction, Customer complaints, Customer retention – Costs of quality.

UNIT II TQM PRINCIPLES

Leadership – Strategic quality planning, Quality Councils – Employee involvement – Motivation, Empowerment, Team and Teamwork, Quality circles Recognition and Reward, Performance appraisal – Continuous process improvement – PDCA cycle, 5S, Kaizen – Supplier partnership – Partnering, Supplier selection, Supplier Rating.

UNIT III TQM TOOLS AND TECHNIQUES I

The seven traditional tools of quality – New management tools – Six sigma: Concepts, Methodology, applications to manufacturing, service sector including IT – Bench marking – Reason to bench mark,
Bench marking process – FMEA – Stages, Types.

UNIT IV TQM TOOLS AND TECHNIQUES II

Control Charts – Process Capability – Concepts of Six Sigma – Quality Function Development (QFD) – Taguchi quality loss function – TPM – Concepts, improvement needs – Performance measures.

UNIT V QUALITY SYSTEMS 

Need for ISO 9000 – ISO 9001-2008 Quality System – Elements, Documentation, Quality Auditing – QS 9000 – ISO 14000 – Concepts, Requirements and Benefits – TQM Implementation in manufacturing and service sectors


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Dakshnamoorthy
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Dakshnamoorthy

I need GE 6757 TQM and GE 6075 Professional Ethics in Engineering Question Paper April May 2018

Anna Durai
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Dakshanamoorthy,
You can download the GE 6757 TQM r April May 2018 Question Paper from the below link: GE6757 Apr May 2018 question paper

priya
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priya

i need ge6757 nov dec 2018 questionpaper

Ramya
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Ramya

Plss question paper relese